Shipping & Returns
About Shipping Rates And Locations
We offer worldwide shipping. You can choose the shipping method when you place your order with us. Please browse this page for information about locations we ship to.
Since mulberry silk products are very precious, we strongly recommend that you sign your name personally upon receiving the product.
SilkHolic.com doesn't earn any money from your shipping charges. Our system will calculate your shipping fee automaticly based on shipping rates given by the express company.
About Shipping Time
Most of mulberry silk products you bought from SilkHolic.com is made-to-order. We do this because we want to have more control over product quality, both for the mulberry silks and for the intricacy of the craftsmanship. Depending on the complexity of the craft work, your items will be shipped within 3~5 business days. Please keep in mind that this is largely dependent on the season and during busy times some orders may take up to 10 business days to be shipped.
About Free Shipping
We offer world wide free shipping on all orders. Free shipping takes about 10~25 business days to arrive, depending on your loacation. You can choose a shipping method if you want an expedited shipping.
About Tax Numbers
For customers from Latino America and some other countries, your custom will need a tax number. Please kindly provide us your tax number when you place your order with us. Thanks for your cooperation!
About Custom Tax
We will ship your orders out as gift of no commercial value. However, since 100% mulberry silk products is very precious, your custom may ask you to pay an import tax. Please kindly understand that custom tax is customer's duty. SilkHolic.com will not cover any custom tax for your order.
It is suggested that you ask your custom about tax information before you place your order with SilkHolic.com.
About Returns & Replacement
We want our customers to be 100% satisfied with your purchase from us. If unfortunately you are unsatisfied for any reason, you may return any piece within 30 days from the shipment date for a refund.
You may return an item for refund or replacement within 30 days of the shipment date. For most items you can expect a full refund. Shipping charges are non-refundable. All returns must be accompanied by your billing name, address, order number and reason for return. Once we receive the returned package, you should expect your return be processed within one week.
Please note that all returns must be in their original condition and packaging upon return. If purchasing clothes, please do not try on it, as this will void the return policy. 100% mulberry silk products are very fragile, please make sure the product is IN ITS ORIGINAL CONDITION before you decide to make a return.
You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
All returns must be sent to this address:
Jiukeshu West Road No.269