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Which shipping method do you use?
Usually we use international express for small orders. Because silk products are light weight with high value. If your order is extremely large, sea shipping is also available.
Are the shipping world wide? Door-to-door?
Yes, we offer world wide door-to-door shipping. Please check our SHIPPING DESTINATION PAGE
When will my product arrived?
By international express, depending on your country's custom clearance efficiency, usually you can expect your order to be arrived within 3~7 business days.
I am purchasing fabrics in bolt, can I use international express?
Yes. Most of our in stock silk fabrics have a width of less than 150cm, which definitely can be shipped by international express. For yarns and fabrics of wider width, sea shipping is the best way. China has opened several railways to Europe, if you are in Europe, railway shipping is also a good choice.
If I don't like the product, can I have a refund?
Yes, but you will have to pay for international shipping charges of both way.
I am a wholesale customer, how can I know your product quality?
We are confident about our product quality. If you have doubts, just purchase one piece from our retail store, if later on you decided to make wholesale orders from us, we will refund you the extra money you have paid.
Do you offer free samples?
Sorry, no. 100% Mulberry Silk products are very precious. We really cannot afford free samples.
Can you guarantee your products are pure silk?
Yes. We are a business entity that only deal with 100% organic silk products, although some silk dress may have a polyester lining.
Any further questions, just CONTACT US.